Privacy Policy — Rejuve Med Spa

Effective Date: February 21, 2025

Last Updated: July 9, 2025

1. Introduction

Rejuve Med Spa and Unique DNA ("Rejuve," "we," "us," or "our") operates the website https://therejuvespa.com and provides non-invasive aesthetic and wellness services in Foothill Ranch, California. We value your trust and are committed to protecting your privacy and providing a safe experience. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or become a client. By using this website or providing us your information, you consent to the practices described in this policy.

2. Information We Collect

Information you provide. When you fill out a form, book an appointment, request information, or communicate with us, we may collect your name, email address, phone number, mailing address, and any details you choose to share about the services you are interested in.

Health-related information. Because we provide aesthetic treatments, you may share information about your skin, treatment goals, medical history, or other health details during consultations or intake. We treat this information as confidential and use it only to provide safe, appropriate care.

Automatically collected information. When you visit our website, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, access times, and referring website. We may also collect anonymous demographic information such as ZIP code, age range, and interests.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up after you contact us

• Schedule, confirm, cancel, and send reminders about appointments

• Provide and improve our services and your experience

• Send service updates, promotions, and announcements (where you have opted in)

• Maintain client records and provide safe, appropriate treatment

• Comply with legal and regulatory obligations

4. SMS / Text Messaging Consent

By providing your mobile phone number and opting in through one of our forms, at the front desk, or verbally, you consent to receive text (SMS) messages from Rejuve Med Spa. These may include appointment confirmations, reminders, and promotional offers.

• Opt-in. You opt in by completing a form that includes an SMS consent checkbox, or by verbally providing consent and your mobile number.

• Opt-out. You can opt out at any time by replying STOP to any text message, or by contacting us. To resubscribe, reply START. Message and data rates may apply. Message frequency varies.

• Help. Reply HELP to any message or contact us at 949-401-6262.

We do not share your SMS opt-in consent or the mobile phone numbers collected for SMS purposes with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

5. Email Communications (CAN-SPAM)

We collect your email address to respond to inquiries and, where you have opted in, to send appointment information, news, and promotions. In accordance with the CAN-SPAM Act, we will not use false or misleading subject lines or sender information, we identify promotional messages appropriately, we include our physical business address in marketing emails, and we honor opt-out requests promptly. You can unsubscribe at any time using the link at the bottom of any marketing email, after which we will remove you from future promotional correspondence.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies (such as pixels and tags) — small files stored on your device — to remember your preferences, understand site usage, support our marketing, and improve your experience. The cookies we use fall into the following categories:

• Essential cookies, which are required for the website to function (security, booking, accessibility) and cannot be disabled.

• Functional cookies, which remember your choices and preferences to provide a more personalized experience.

• Analytics cookies, such as Google Analytics, which help us understand how visitors use our site by collecting information such as pages visited, traffic sources, and user behavior, so we can improve performance and user experience.

• Performance cookies, which help us monitor site speed and reliability so pages load and function smoothly.

• Advertising cookies, including the Meta (Facebook) Pixel and Google Ads tags, which help us measure the effectiveness of our advertising and show you relevant ads on other websites and platforms. These technologies may track your activity across different websites for advertising purposes.

You can manage these categories at any time through the cookie settings on our website. You can also disable cookies through your browser settings, though some site features may not function properly if you do. You can opt out of Google Analytics tracking via Google's opt-out tools. See Section 9 and Section 12 for how to opt out of advertising-related "sharing."

7. Consent To Cookies

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

By selecting your preferences through our Cookie Preference Center or continuing to use our Website after being presented with our cookie notice, you consent to the use of cookies as described in this Policy.

You may withdraw or modify your consent at any time by updating your cookie preferences.

8. Embedded Content and Third-Party Links

Our website may include embedded content (such as Instagram feeds or YouTube videos) and links to third-party sites. Embedded content behaves as if you visited the third-party source directly, and those services may collect data, use cookies, and track your interaction under their own privacy policies. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

9. How We Share Your Information

We do not sell or rent your personal information for money. However, because we use advertising technologies such as the Meta (Facebook) Pixel and Google Ads, some information (such as online identifiers and browsing activity) may be disclosed to those advertising platforms to deliver and measure ads. Under California law, this may be considered "sharing" for cross-context behavioral advertising. You can opt out of this — see Section 12.

Apart from the advertising context above, we do not share, sell, or trade your Personally Identifiable Information with outside parties for their own marketing, except as described below:

• Service providers. We may share information with trusted vendors who help us operate our business — for example, our website host, scheduling and payment platforms, and email/SMS providers — solely so they can perform services on our behalf, and only when they agree to keep the information confidential.

• Advertising partners. As described above, advertising platforms (Meta, Google) may receive limited online-activity data for ad delivery and measurement.

• Legal requirements. We may disclose information when required to comply with the law, respond to lawful requests from authorities, enforce our policies, or protect the rights, property, or safety of Rejuve, our clients, or others.

• Business transfers. In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity under confidentiality protections.

Your mobile phone number and SMS opt-in consent are never shared with any third party, including advertising platforms, for marketing purposes (see Section 4).

10. Data Security

We use industry-standard safeguards, including SSL/HTTPS encryption, to protect the information you provide through our website and communications. Access to client and health-related information is limited to authorized staff. We treat health-related information as confidential and apply appropriate safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain your information as long as necessary to provide our services, maintain client records, and comply with legal obligations. You may request that we delete your personal information at any time, subject to any records we are required to keep by law.

12. Your Privacy Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. Deleting essential information may limit our ability to provide services to you.

California Residents (CCPA/CPRA). If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose

• Request access to or a copy of your personal information

• Request correction or deletion of your personal information

• Opt out of the "sale" or "sharing" of personal information. We do not sell your personal information for money. However, because we use the Meta (Facebook) Pixel and Google Ads, we do "share" personal information for cross-context behavioral advertising as defined under California law. To opt out, adjust your choices in the cookie settings on our website (for example, by rejecting advertising cookies) or use your browser's privacy controls. You may also contact us at [email protected].

• Not receive discriminatory treatment for exercising your rights

To exercise any of these rights, contact us at [email protected] or 949-401-6262. We may need to verify your identity before fulfilling your request.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

14. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry-standard response to DNT signals, our site does not currently respond to them. You can still control cookies and tracking through your browser settings as described in Section 6.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Rejuve Med Spa

26700 Towne Centre Drive, Suite 170, Foothill Ranch, CA 92610

Phone: 949-401-6262

Email: [email protected]

Website: https://therejuvespa.com